Terms & Conditions

Welcome to SOVA. By accessing or using our website, placing an order, or using any of our services, you agree to the following Terms & Conditions.
Please read them carefully before using our website.


1. General Terms

SOVA reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.
Your continued use of the website after any changes means that you accept the updated Terms & Conditions.


2. Products

At SOVA, we are committed to providing high-quality coffee products with accurate product descriptions.
However, product appearance, packaging, size, availability, and details may vary from time to time depending on stock, production, or supplier updates.


3. Pricing & Payment

All prices displayed on the website are subject to change without prior notice.
Orders are confirmed only after successful payment processing or order confirmation, depending on the selected payment method.
SOVA reserves the right to cancel or refuse any order in case of pricing errors, payment issues, unavailable products, or incorrect order information.


4. Shipping & Delivery

We aim to process and ship orders as quickly as possible.
Delivery times are estimates and may vary depending on your location, courier service, shipping conditions, or circumstances beyond our control.
SOVA is not responsible for delays caused by shipping companies, incorrect delivery information, weather conditions, public holidays, or any situation outside our reasonable control.


5. Returns & Exchanges

Due to the nature of food and beverage products, opened, used, or unsealed items cannot be returned or exchanged.
Returns or exchanges may only be accepted if the product arrives damaged, defective, expired, or incorrect.
To request a return or exchange, please contact our customer support team within [Add Number of Days] days of receiving your order, with clear photos and order details.


6. Intellectual Property

All content on the SOVA website, including text, images, product photos, graphics, logos, packaging designs, brand identity, and other materials, is the exclusive property of SOVA.
You may not copy, reproduce, distribute, use, or modify any content without prior written permission from SOVA.


7. Limitation of Liability

SOVA shall not be held liable for any indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.
Customers are responsible for reading product details, ingredients, usage notes, and storage instructions before purchasing or consuming any product.


8. Privacy

Any personal information collected through our website is handled in accordance with our Privacy Policy.
We use your information only to process orders, improve customer experience, provide support, and communicate relevant updates when permitted.


9. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws and regulations of the country in which SOVA operates.


10. Contact Information

For any questions regarding these Terms & Conditions, please contact our customer support team through the contact details provided on our website.

SOVA Crafted for those who appreciate coffee beyond the ordinary.